Returns & Refunds policy

We hope you love your Wings to Grow purchase. If there is a problem with your order, please contact us so we can help.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalised.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Please contact me directly for the return address.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail
hello@wingstogrow.com.au

Change of Mind

Wings to Grow is not required to provide a refund or exchange where you simply change your mind.
Please choose carefully before placing your order, particularly for preorder products.
This does not affect any rights you may have under Australian Consumer Law.

Preorders

Preorder products are purchased before they are available for dispatch. Estimated release or dispatch dates are provided on the relevant product page and may be subject to change.
If there is a significant delay, the product cannot be supplied, or you are otherwise entitled to a remedy under Australian Consumer Law, please contact Wings to Grow to discuss the available options.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or is not the item you ordered, please contact Wings to Grow as soon as reasonably possible.
Please include your order number and, where relevant, photographs showing the issue so we can assess what has happened.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a replacement, refund or other solution.

Shipping Costs

Where a product is faulty or otherwise fails to meet a consumer guarantee, reasonable return costs will be handled in accordance with Australian Consumer Law.
Original postage costs are not ordinarily refundable for a change-of-mind return.

Contact

To discuss a return, refund or problem with your order, please contact Wings to Grow using the contact details provided on this website.